Returns & Refunds

At Squishy Haven, we want your order to arrive complete and in good condition. If something goes wrong, contact [rizzrozz12@gmail.com] with your order number.

Damaged, defective, incorrect, or incomplete orders

Please contact us promptly if your order arrives damaged, defective, incorrect, or missing pieces. Include your order number and, where possible, photos showing the issue.

We’ll provide an appropriate replacement or refund at no additional cost. If a return is required, we’ll cover return shipping. The unused-item and original-packaging requirements for change-of-mind returns do not apply to these claims.

Damage caused by misuse, chewing, puncturing, or ordinary wear is not covered as a product defect.

Orders that haven’t arrived

If your order hasn’t arrived by the latest estimated delivery date, contact us so we can investigate. If it is confirmed lost or cannot be delivered, we’ll offer a replacement or a full refund.

If we cannot ship within the stated shipping timeframe, we’ll notify you and offer the choice of agreeing to a revised timeframe or cancelling for a full refund.

Cancellations

Contact us as soon as possible to request cancellation. We’ll cancel and refund orders that have not entered processing. Once processing or shipment has started, cancellation may not be possible, and our return policy will apply. This does not limit your cancellation rights for shipping delays.

Refunds

We’ll notify you when your return has been inspected and whether it qualifies for a refund. Approved refunds will be issued to your original payment method within 5 business days, or sooner where required by law.

Your bank or payment provider may take additional time to display the refund. For a full-order refund due to our error or a confirmed lost shipment, we’ll also refund original delivery charges and applicable taxes.

Your rights

This policy does not limit any consumer rights that apply under law.

Questions? Contact [rizzrozz12@gmail.com].